At Myshopsbd.com, customer satisfaction is important to us. If you receive a product that is defective, damaged, or incorrect, please review our return policy below.

1. Return Eligibility

You may request a return if:

The product is damaged or defective upon delivery

You receive the wrong item

The product is missing parts or does not match the order

Return requests must be made within 48 hours of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or negligence

Items without original packaging, tags, or accessories

Personal care, hygiene, or consumable items once opened

Products purchased during clearance or special discount sales (unless damaged)

3. Return Process

To request a return:

Contact our customer support within 48 hours of delivery

Provide your order number and clear photos/videos of the issue

Wait for confirmation and return instructions from our support team

Returns sent without prior approval may not be accepted.

4. Return Condition

Returned items must be unused, in original condition, and in original packaging. Any item showing signs of use may be rejected.

5. Return Shipping

If the return is due to our mistake (wrong or damaged item), return shipping will be covered by Unifymart.com  

If the return is due to customer preference, return shipping costs will be borne by the customer.

6. Refund or Replacement

After receiving and inspecting the returned item, we will offer:

A replacement, or

A refund (processed according to our Refund Policy)

Refund processing time may take 7–10 working days, depending on the payment method.

7. Order Cancellation

Orders can only be cancelled before shipment. Once the order has been shipped, cancellation is not allowed.

8. Contact Information

For return requests or questions, please contact our customer support through the contact details provided on  

Myshopsbd.com